Refund Policy
Last updated: August 1, 2026
Overview
JitQ Technologies Private Limited (“we,” “us,” or “our”), doing business online as JitQtech.com, provides the Qyira AI enterprise software suite — including individual products (Qyira GenAI, Qyira X, Qyira Studio, Qyira Slate, Qyira Bank360), Complete Enterprise Suite plans, Team packs, one-time enterprise licensing, optional add-ons, and professional services. Qyira AI is a product of JitQ Technologies Private Limited. Refund eligibility depends on the commercial instrument governing your purchase — such as an order form, subscription agreement, license schedule, or statement of work. This policy summarizes typical principles aligned with our published Pricing model; your executed contract controls where specifics differ. List prices on the website are illustrative until confirmed in an order form.
Subscriptions (individual products, suite, and team packs)
Recurring monthly or annual subscriptions (per-user product tiers, Complete Enterprise Suite Basic / Professional / Enterprise, and Team Pricing packs) are generally non-refundable for periods already elapsed or for activated entitlements, unless otherwise agreed in writing. Mid-cycle cancellations are typically effective at the end of the then-current term, subject to notice periods and any early termination fees in your agreement. Upgrades may be prorated; downgrades usually take effect at renewal.
Unused seats within a Team pack do not automatically create a cash refund. Seat true-ups and overages are billed as stated in the order form.
One-time enterprise licensing
One-time license fees (for example Standard, Professional, Enterprise, or Banking Edition bands described on Pricing) are generally non-refundable once the license keys or deployment entitlement have been delivered or installation has commenced, except where mandatory law requires otherwise or your order form grants a defined acceptance window. Custom Banking Edition scopes are quoted individually; deposits for scoping or reserved capacity may be non-refundable once work begins.
Annual maintenance (AMC)
AMC fees associated with one-time licenses (typically quoted as a percentage of license value, e.g. 18–20% depending on edition) cover support and maintenance for the AMC period. AMC is generally non-refundable once the maintenance term has started. Lapsed AMC may require reinstatement fees before support resumes, as stated in your license schedule.
Optional add-ons and usage
Add-ons (such as AI Agent Pack, OCR, Speech-to-Text, Vector Database, training, storage, dedicated GPU, or Premium Support) follow the refund rules of the underlying subscription or license unless the add-on quote states otherwise. Metered usage, token, or GPU consumption already incurred is not refundable.
Professional services
Consulting, implementation, enablement, and managed services are typically billed based on milestones or time and materials. Delivered work product and consumed capacity are not refundable; any credit or remediation is handled through the dispute or governance process in your contract.
Deposits, pilots, and trials
Pilot or proof-of-concept engagements may require a deposit. Unless the order form states otherwise, deposits cover reserved capacity and setup — they may be non-refundable once work has commenced. Marketing “free trial” offers, when available, are time-boxed and convert to paid plans per the trial terms; unused trial days after conversion do not create a refund of subsequent paid fees.
How to request review
If you believe a billing error occurred or wish to discuss exceptional circumstances, contact our team with your agreement reference, invoice numbers, product entitlements, and a concise description of the issue. We aim to acknowledge requests within five business days.